Rockler Companies, Inc.
  • Retail
  • Buffalo, NY, USA
  • Full Time

Come work for an industry leader! Rockler Companies, Inc. is a growing national retail, direct mail and publishing organization with retail stores across the U.S. We are one of the largest online resources for woodworkers, and we work tirelessly to bring the industry's most innovative products, thinking and education to our customers. Learn more about our company at www.rockler.com! A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.


Duties:

 Recruit and train high-quality candidates.
 Assess Associate performance on a regular basis. Actively manage Associate performance issues in partnership with Regional Manager and HR.
 Implement and maintain customer service standards to ensure that each customer receives outstanding service by providing a guest friendly environment which includes greeting and acknowledging every customer and offering complete product knowledge. Special emphasis should be placed on the "Total solution" which means that any related products/ services the customer might need for the project should be shown.
 Actively monitor and improve Store performance; manage Store Metrics and develop, implement, and execute improvement activities.
 Manage store budget, monitor P L. Control expenses, payroll and shrink to optimize store profitability.
 Ensure appropriate merchandise stock levels of assortments in all departments, ensure selling floor is adequately stocked; maintain inventory levels within budgeted guidelines.
 Develop and execute local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives. Drive Store success in execution of company-sanctioned marketing events. Analyze events for success factors contributing to store profitability.


Qualifications:

 B.S. degree or equivalent experience in Business Administration or related field desirable.
 Prior supervisory/leadership experience is strongly preferred.
 1 to 3 years previous retail sales experience, preferably with a similar product line.
 Ability to work a 50+-hour work week, as required.
 Excellent written/verbal communication skills
 Knowledge of woodworking supplies and hand/power woodworking tools preferred.
 Ability to motivate subordinates for top performance.
 Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting up to 400 lbs.

Equal Opportunity Employer/Male/Female/Disabled/Veteran

Rockler Companies, Inc.
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